AI Transformation

AI Assistants

Custom AI assistants tailored to your brand voice and knowledge base. Omni-channel deployment across web, mobile and voice, with context-aware conversation management.

Conversational AI

AI Assistants

Custom AI assistants tailored to your brand voice and knowledge base. Omni-channel deployment across web, mobile and voice, with context-aware conversation management.

Modern enterprise assistants go beyond answering questions — they execute actions directly: order status, appointment booking, product configuration. A single integration point broadcasts to web, mobile, WhatsApp, Teams and voice simultaneously, preserving conversation history and user preferences across all channels. Measurable KPIs — resolution rate, CSAT, escalation rate — are tracked in real time and used to continuously improve the model.

  • Simultaneous deployment on 5+ channels from a single integration point
  • RAG-powered knowledge base for verified, source-grounded answers
  • Conversation history and personalised user profile across sessions
  • Seamless handoff to human agents on complex cases without context loss
  • GDPR/KVKK-compliant logging, data masking and encrypted transport
  • Real-time conversation analytics and scheduled model retraining
GPT-4oClaudeRAGVoice AIOmnichannel
AI Assistant
● Online — 5 channels
Web WA Slack

Can you check order #7821?

Found order #7821 — Status: Shipped ✓

ETA: Tomorrow, 14:00–16:00

Can I reschedule the delivery?

Web Mobile WhatsApp Teams Voice
Process

How It Works

1

Persona Definition

Define tone, knowledge scope and human escalation rules.

2

Knowledge Base Setup

Ingest documents, FAQs and product data into the retrieval layer.

3

Build & Fine-tune

Train on brand voice; wire up the LLM and RAG integration.

4

Channel Deployment

Launch on web, mobile, WhatsApp, Teams and voice from one build.

5

Continuous Optimisation

Analyse conversations, collect feedback and retrain monthly.

Capabilities

What We Deliver

Omnichannel Deployment

Web, mobile, WhatsApp, Slack, Teams and voice — one integration, all channels.

Context-Aware Responses

Assistants that remember history and preferences; personalised experience at every touchpoint.

Custom Brand Voice

Tone, vocabulary and personality trained to match your brand identity and domain expertise.

Seamless Human Handoff

Transfer to a live agent on complex cases without losing conversation context.

Conversation Analytics

Real-time dashboards for query categories, resolution rates and customer satisfaction scores.

Enterprise Security

Data masking, GDPR/KVKK-compliant logging, role-based access and encrypted transport.

Channel Comparison

Capabilities by Channel

Channel Response Mode Context Memory Rich Media
Web Chat Text Session + Long-term Yes
Mobile App Text + Voice Full history Yes
WhatsApp Text Session Limited
Slack / Teams Text Thread-scoped Files
Voice (Phone) Voice only Session No

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